You can request to delete your Merchant Mate / Authmate account and associated personal data at any time. We provide a transparent 30-day grace period with automated restoration.
In compliance with global data privacy regulations (including GDPR and CCPA) and Apple App Store guidelines, you have full control over your personal data. You can delete your account either directly through the mobile application or by submitting a verified email request.
Open the Authmate / Merchant Mate mobile application, navigate to:
Confirm the prompt. Your account will be immediately deactivated and logged out.
Send an email from the registered account email address to:
Subject: “Delete my account”. Include your registered company name.
Your account is deactivated immediately upon request. All active login sessions and authentication tokens are revoked. Your account enters a 30-day temporary deletion hold.
If you change your mind within the 30-day period, simply log in with your email and password. Your account is automatically restored with all credentials preserved — no support ticket required.
If you do not log in within 30 days, the following data is permanently purged and cannot be recovered:
As required by financial regulations, tax law, and anti-fraud compliance, audit logs of payment card verification checks are retained for up to 7 years. This archived data is strictly isolated for audit compliance and is never used for commercial purposes.
To request a portable copy of your data, update inaccurate information, or limit data processing, contact our Data Protection Officer at privacy@7kcdev.com. We fulfill all verified requests within 30 days.